# Pantrove Support

Help with the Android closed test, accounts, household limits, syncing, photos, ad privacy, and Pantrove Plus.

- App: Pantrove: Grocery List (https://beenmoss.com/projects/pantrove.md)
- Last updated: October 9, 2026
- Web page: https://beenmoss.com/projects/pantrove/support

## Common recovery steps

- The list works offline. Open Settings → Sync status and choose Retry if changes are waiting.
- Confirm that the right Pantrove account is signed in. Account email and password-reset delivery are still being configured during the closed test; contact support if a reset message does not arrive.
- Invite codes expire after seven days. Ask the owner for a new code from the Household tab.
- Push notifications are not enabled in the current Android closed-test release. Changing device permissions will not enable an unavailable feature.

## Households, ads, and Plus

Free accounts can create four active households with five members each. Plus allows unlimited created households with twenty members each. Existing data remains after Plus expires, but new household creation or joins may be limited.

For ad privacy, use Ad privacy choices in Settings when available. Banners are limited to Household and Settings. An active Plus subscriber also removes ads for members while they select a household created by that subscriber.

Paid checkout is disabled in the current Android release. If you already have a store subscription, use the same Pantrove and store accounts to restore it in a supported build. Manage cancellation and refunds with the store that processed payment. Deleting your account does not cancel renewal.

## What to include

Include the app version, device model, operating-system version, and a short description of what happened. Never send a password, reset link, or authentication code by ordinary email.

## Response expectations

Email pantrove@beenmoss.com for support. Use “Pantrove security” for a suspected security issue. Response times may vary during closed testing; avoid sending private household data unless it is needed to explain the issue.

[Email Pantrove support](mailto:pantrove@beenmoss.com?subject=Pantrove%20support)