Trekspell Support

Availability and plans

Trekspell 1.0.0 is in Google Play closed testing for selected testers; it is not yet a public Android release. The iOS version is in preparation and has no public App Store listing. Contact support if you would like to request testing access.

Core inventory, backpacks, trips, packing, and guest-mode use are free. Free allows 1 photo per item. Premium removes ads and allows 3 photos per item, with no separate total cloud-storage allowance currently imposed. Existing photos are retained if Premium ends; additions above the Free per-item limit are blocked.

The planned Premium offer is one auto-renewing yearly subscription, targeting US$2.99 per year before localized store pricing. Paid availability is still being prepared; a displayed store checkout will confirm the actual price and renewal terms before any purchase. A proposed 50% RevelKeep subscriber discount is not yet available and should not be assumed at checkout.

Before contacting support

• Check your connection and retry sync before editing the same record on another device.
• Confirm Trekspell has the device permissions needed for the image or feature you are using.
• For Premium issues, use the purchasing store account, sign in to the Trekspell account linked to that purchase, and use Restore Purchases. Premium requires an account and store verification; guest-mode core features do not require sign-in.
• Keep local data and exports until the issue is resolved; do not remove your only copy while troubleshooting.

What to include

Include the Trekspell version, device model, operating-system version, whether you use guest mode or an account, and a short description of what happened. Screenshots are useful only when they do not reveal private trip, gear, or account information.

Never send a password, reset token, authentication code, complete store receipt, or sensitive gear photo by ordinary email. We aim to answer support requests within seven days.

Security issues

For a suspected account or security issue, use “Trekspell security” in the subject and explain the impact without including secrets or exploit data that could put other people at risk.