Revelkeep · Support
Revelkeep Support
Help with offline inventory, sync, photos, Plus and Pro subscriptions, and account access.
Contact support
Email [email protected]. Include the app version, device model, and a short description of what happened. Do not send your password, reset token, QR payload, or sensitive item photos.
Availability
Revelkeep is available for Android on Google Play: https://play.google.com/store/apps/details?id=com.silentgrove.reveltrove. The current Android release is 1.0.2. An iOS release is planned; there is no public App Store download yet.
Common recovery steps
- Open Settings → Sync details and select Retry sync.
- Confirm that the correct Revelkeep account is signed in.
- For a forgotten password, use Forgot password on the sign-in screen.
- For camera access, open the device app settings and allow Camera.
- For purchase issues, sign in to the Revelkeep account that made the purchase and use Restore purchases on the Premium screen with the same store account.
- Use Manage subscription on the Premium screen to change or cancel your plan. Deleting the app or account does not cancel store billing.
- If you reach a plan limit, existing inventory remains available. Upgrade or remove records before adding more; use Retry sync for changes blocked while offline.
- Before signing out with pending changes, choose to sync, keep them for the same account, or explicitly discard them. Do not clear app storage to troubleshoot unsynced work.
Privacy and account requests
You can export or delete your data from Settings. See the Privacy Policy and Account Deletion instructions for details.
Response expectations
We aim to acknowledge support and privacy requests within seven days. Urgent security reports should use the subject “Revelkeep security.”